Moorhead man says gym refused to cancel membership

Published: Jun. 19, 2019 at 10:36 PM CDT
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A Moorhead man called our Whistleblower Hotline about troubles he had cancelling a gym membership.

Zack Dahl said he became a member of Snap Fitness nearly two years ago in the Twin Cities.

After moving to Moorhead, Dahl said he didn’t like the Fargo location along 45th St S.

“It’s a well-kept gym. The only downfall is that there's no staff there,” Dahl said.

Dahl said he began calling gym staff on June 6 and also sent emails trying to cancel his membership.

“I tried relentlessly but I couldn't get a hold of anyone,” Dahl said.

Instead, he said he was charged a monthly fee, which he tried avoiding.

“I paid for a month that I'm never even going to see,” Dahl said.

Dahl was attracted to Snap Fitness because it’s open 24 hours a day, seven days a week, and there weren’t any contracts only monthly dues.

We spoke to the manager of Snap Fitness on 4265 45th St S and he said despite not having contracts, there’s a 30 day period for canceling.

Dahl said that’s not how his gym in the Twin Cities told him it works.

“They told me it should be as simple as making a phone call to the club, getting a hold of them, telling them you'd like to cancel, and they email you a form in which you provide an electronic signature,” Dahl said.

Snap FItness' website also didn't list a cancellation fee.

A few people entering and exiting Snap Fitness refused to speak on camera, but said they've had a positive experience at the gym.

The Better Business Bureau suggested people signing up for gym memberships read the fine print.

According to the BBB, people need to go to a gym with a fitness goal to get the most out of the membership.

For instance, if they want to run then look for a gym with several treadmills and not just free weights.

We did learn Wednesday afternoon that Dahl’s membership was cancelled Tuesday, although he was charged a monthly fee.